Customer success manager is a dedicated person assigned to your account. The manager proactively identifies and resolves issues with the integration. It makes sure that you are using ImageKit.io in best possible way.
Currently we only assign a CSM only on selected accounts on custom pricing plans.
If you would like to get a dedicated customer success manager, please reach out to us at firstname.lastname@example.org.
Please note that if you are having trouble with integration you can always raise a support ticket.